Leverage Industry Best Practices and Accelerate Your Impact With a Trusted CRM Partner

CRM Administration: Outsource or Do It Yourself

Many small companies will delegate CRM administration to an existing employee (IT, Sales, Marketing, etc.) with full-time duties. Salesforce calls these people “Accidental Admins.” Naturally, their primary responsibilities will take precedence.

Companies do this out of a desire to save money. However, many times it costs much more to do it yourself. You will experience deferred maintenance, lose time researching how to do something, and often will misapply the technology.

Here are the top 3 considerations for developing a relationship with a trusted CRM Administration partner.

#1 Time is Money

Teams that administer CRM systems every day can work much more quickly than someone that does something occasionally. Most people can research and figure out how to update CRM Systems like Salesforce.com, but it is second nature to a full-time administrator. Accidental admins often enjoy learning new technology. However, it can take a lot of time.

They can create automation, add fields, change picklist values, etc. However, if they do not perform this same type of activity for the next 6 to 12 months, they will not remember how and will have to do the research again. Companies wind up repeatedly paying for their accidental administrator to learn the same skill.

Also, major releases of the CRM software and periodic Release Updates can exact a lot of time and resources to understand the potential impact on your system. It often takes a certified developer to truly dig in and understand the implications and how to prepare so there are no business disruptions.

#2 Leverage Industry Best Practices

Companies that provide CRM support to multiple clients will have experience with Industry Best Practices as they have seen many instances done well and poorly. They can provide valuable advice based on experience with numerous clients.

This advice will help you save significant time and resources mapping out processes that a full-time administrator always enables. Also, you need not worry about the misapplication of the solution, which can be costly down the road.

#3 Need for Developer Resources

Every CRM customer will eventually need to engage developers who can troubleshoot issues and build functionality not done by a standard administrator function. The time it takes to develop requirements and accept bids can be significant. Also, you must communicate your business needs in technical terms that the developer can understand.

Summary

A company that specializes in CRM Administration will have established developer relationships and be able to translate your business needs to the technical team that will implement the complex solution.

By engaging with a CRM administration company like MyOnlineAdmin.com, you can overcome all of these obstacles, save time and money, and spend your time where you bring value in driving impact for your business.